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Student Complaint Procedures

ABAC recognizes the importance of providing procedures for fair and equitable resolution of student complaints. Resolution of complaints should be achieved at the lowest administrative level and in the most equitable way possible. The burden of proof rests with the student who submits a complaint. Students who elect the complaint process should not fear prejudice or reprisal for initiating the process or participating in its resolution.

For these purposes, a complaint is defined as dissatisfaction or disagreement with any decision or action that affects ABAC students. However, a complaint may not be filed about administrative decisions regarding routine operation of the College, including but not limited to the scheduling of classes, tuition and fee assessments, financial aid awards, reservation of facilities, or policies of the Board of Regents of the University System of Georgia.

There is a separate process for the appeal of grades, reinstatement of financial aid, academic exclusion, and matters that pertain to the Student Code of Conduct. Complaints covered by policies already in place (e.g., student employment, grade appeals, sexual harassment, discrimination, student conduct, etc.) are excluded from these guidelines.

Successful resolution of the grievance.


  1. A student who has a complaint should first seek to resolve the problem by a discussion with the individual involved.
  1. If discussing the grievance fails to resolve the problem, the student should submit a written complaint using the Student Complaint Form on the Dean of Students website. 
  1. The complaint process will follow the chain of command of the department/office in question until a resolution is attained.

The Grade Appeal Procedure can be found in the Current Catalog.


Board of Regents of the University System of Georgia Student Complaint Contact Information: 

Ethic & Compliance complaint link  for the USG or call
1-877-516-3466.  Also each institutions has an Ethics & Compliance reporting contact:

Student Affairs contact us email is:

 Formal Appeals, specifically complaining about student conduct process on campuses are directed to USG Legal Affairs or 404-656-2221.