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News from |
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Michael D. Chason Director of Public
Relations ABAC 30, 2802 Moore Hwy |
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For IMMEDIATE
Release September 28, 2009
Employees
Give ABAC Top Rating
TIFTON—A new State of Georgia Employee Satisfaction Research Report
shows that employees of Abraham Baldwin Agricultural College gave the
institution top marks in regards to quality of the workplace and employee
satisfaction.
In
a comparison with five other state agencies, ABAC earned the highest score with
76 per cent of the employees rating the quality of the workplace as either a
four or a five on a five-point scale.
Nearly 88 per cent of ABAC employees also rated the importance of
customer service as a four or a five on a five-point scale.
The
results of the survey and ABAC’s attention to customer service were reflected
in the fact that ABAC President David Bridges was recently awarded the Gold
Outstanding Customer Service Annual Leadership Award by Chancellor Erroll B.
Davis of the University System of Georgia (USG).
ABAC
Customer Service Champion Diane Kilgore and Rapid Process Improvement leader
Chrystle Ross nominated Bridges for the award which recognizes a USG leader who
has made a significant, positive impact on customer service for the citizens of
the state of Georgia over the past year.
“We’re
very pleased with the results of this survey,” Kilgore, Director of the ABAC
Public Service and Business Outreach Center, said. “ABAC has made a concerted effort to be
‘Georgia’s State College of Choice.’
This survey is a measuring stick toward accomplishing that goal when it
comes to customer service.”
As
far as employee satisfaction, the survey was statistically related to four
dimensions of perceptions of workplace quality: pride, respect, camaraderie,
and credibility. Survey participants
rated ABAC very high in all four categories.
Kilgore
said Georgia Governor Sonny Perdue is committed to customer service and wants
all state employees to be focused on “Faster, Friendlier, and Easier”
service.
Kilgore
and Dr. Eddie Seagle both received Governor’s Commendations for quality
customer service this year. In fact,
Seagle, a professor in the School of Agriculture and Natural Resources, is in
the running for a statewide award.
ABAC
was also selected by the USG Office of Customer Service and the USG Strategic
Planning Office in partnership with the Governor’s Office of Customer Service
as the only USG institution to participate in a LEAN Rapid Process Improvement
(RPI) initiative to improve student financial aid services.
As
a result of the RPI initiative, ABAC has reduced the average financial aid
application cycle time by 65 per cent—reducing the verification time from 20 minutes
to seven minutes.
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