Patsy Hembree, Interim Payroll Manager
USG Shared Services Call Center Resources
The call center is designed to assist employees and retirees with commonly encountered questions and issues related to the ADP system.
Employees and retirees may obtain assistance via any of the following:
Toll Free: (855) 214-2644
Employees and retirees may also use the Call Center information database (referred to as “Right Answers”) to search for answers to frequently asked questions. In addition to searching the database, employees and retirees can also create an account and submit a ticket for assistance via the Right Answers system. This may be particularly helpful for issues encountered after hours or during weekends or holidays.
The Right Answers information database can be accessed at https://answers.ssc.usg.edu
Their normal operating hours are Monday – Friday from 8am to 5pm EST.