Position Description – Network Support Specialist - Manager

POSITION DESCRIPTION
Position Title:	Network Support Specialist - Manager	FLSA Status: Exempt
Reports to:	Chief Information (IT) Officer
Department:	Department of Information Technology and Services
Date Prepared:	June 2005

BASIC FUNCTION

The incumbent is responsible for supervising personnel in the area of technology support, including PC, server, voice over IP (VOIP), and media. This position also manages the areas of network administration, network security, and project planning.

NATURE & SCOPE

The Chief Information (IT) Officer is the direct supervisor of this position. Five to eight full- and part-time employees report to the Network Support Specialist – Manager.

This position requires a high degree of problem solving ability. Many unique problems arise on a routine basis, and it is the duty of the Network Support Specialist – Manager to resolve these problems quickly and efficiently. Often these problems are not documented in support manuals, and it can require significant time and ability to solve them.

The nature of this position means that the Network Support Specialist - Manager must possess excellent communications skills. These skills are imperative as the incumbent attempts to solve problems that employees across campus are having. In addition, interpersonal skills are used extensively to lead the team of employees that the incumbent supervises. These employees must be motivated and directed toward a common goal. Communication skills are also utilized when outside companies are participants in projects.

This position requires a combination of education, training, and experience. It is a task and detail oriented job, with many different tasks arising frequently. Versatility and flexibility are attributes essential to success in this position. It is also necessary that the incumbent have an excellent understanding of new and emerging technologies, as these technologies will effect the recommendations made by the incumbent and the techniques used to solve problems.

Position Description – Network Support Specialist - Manager

PRINCIPAL ACCOUNTABILITIES

Ø Responsible for network administration

Ø Supervises four information technology employees

Ø Responsible for voice over IP (VIOP) administration

Ø Serves as primary contact and manager of network security

Ø Functions as project manager for many long-term, strategic, and various other projects

Ø Performs various other duties as needed, including night and weekend work

BUDGETARY RESPONSIBILITIES

The Network Support Specialist – Manager is responsible for determining the total expenditures of the information technology budget as it relates to PC, server, VOIP, network equipment, and support contracts. While this total varies from year to year, it is approximately $20,000. This position is also responsible for recommending special projects which have unusually large budgets.

SPECIALIZED KNOWLEDGE AND EXPERIENCE REQUIRED

This position requires two years of college or a vocational school degree and seven to ten years of experience in the field. The functions of the position also necessitate significant server and software skills.