Position Description – Information Technology Client

                                    Support Professional Digital Media -                                   Senior 

                         

 
 
 

 

 

 

 


POSITION DESCRIPTION

 

 

Position Title:

Information Technology Client Support Professional Digital Media - Senior

FLSA Status:  Exempt

Reports to:             

IT Network Support Professional Network Support Specialist – Manager

Department:

Information Techology and Services

Date Prepared:

June 2005

 

 

BASIC FUNCTION

 

This position consists of technical and professional work in utilizing multimedia equipment.  In addition, this position is responsible for training faculty, staff, administrators, and students in multimedia equipment.  The incumbent also deals with production-ready television broadcasting media.  The incumbent serves as the administrator of the Call Manager and Unity Voice Mail to the Cisco IP telephony phone system.

 

 

NATURE & SCOPE

 

This position reports to the IT Network Support Professional Network Support Specialist – Manager.  This position supervises a small number of student workers.

 

The incumbent is responsible for directing the media needs of the College.  This includes producing advertising media for television broadcast.  Inherently, the incumbent must have a superior knowledge of multimedia production software and equipment.  In addition, the incumbent must understand the function of different areas of the College in order to effectively promote them.  This requires the incumbent to spend a large amount of time working with and developing relationships with other faculty, staff, and administrators across campus.  Interpersonal communication skills are vital to success in this area.

 

Another major duty of this position is the supervision of the telephone system.  The incumbent serves as system administrator for this system, and as such is responsible for creating and maintaining the telephone database, training users, and producing documentation.  This position also involves developing and recommending voicemail and call manager policies and standards and developing operational procedures.

 

The incumbent must spend a large amount of time to keep abreast of changing technology issues.  These issues can have a great effect on the daily operations of the incumbent.  Thus, it is necessary for the incumbent to continuously learn new things about the field.  Adaptability to changing conditions is vital.

 

 

 

 

 

 

 

 

 

 

 

 

 

Position Description – Information Technology Client

                                    Support Professional Digital Media -                                   Senior 

                         

 
 
 

 

 

 

 

 

 


PRINCIPAL ACCOUNTABILITIES

 

Ø       Installs, maintains, and operates computerized multimedia audio/visual equipment and software to support various instructional methods

 

Ø       Provides training and assistance to students, faculty, and staff in the use of multimedia equipment and media production software

 

Ø       Manages the daily operation of the Media Center

 

Ø       Coordinates the programs, resources, and facilities of media services and the conference room

 

Ø       Serves as the administrator of the Call Manager and Unity Voice Mail to the Cisco IP telephony phone system

 

Ø       Produces and edits video programs for various entities on campus

 

Ø       Duplicates audio and video tapes for faculty, students, and staff according to educational use copyright laws

 

Ø       Assists the technical support staff with troubleshooting and computer support

 

 

 

 

 

 

 

BUDGETARY RESPONSIBILITIES

The incumbent is responsible for the expenses of media supplies and equipment used in daily operations.

 

 

SPECIALIZED KNOWLEDGE AND EXPERIENCE REQUIRED

This position requires a four year college degree and three to five years of experience in the field.