POSITION DESCRIPTION

Position Title:

Enrollment Specialist

Non-Exempt

Reports to:             

Office Manager of Enrollment Services Office

Department:

Enrollment Sesvices

Date Prepared:

12/21/05

BASIC FUNCTION

The Enrollment Specialists are the front-line staff of the Enrollment Services side of the One Stop Shop, providing service to prospective and current students, as well as the general public. 

NATURE & SCOPE

The Enrollment Specialists provides service and answers to admissions, registrar, and financial aid questions presented by prospective, new, current, and returning students as well as the general public and ABAC faculty and staff in person and on the phone. 

The person occupying this position must have a detailed knowledge of the functions of the Admissions, Registrar, and Financial Aid Offices, and must possess the ability to research and search for answers when unsure of exactly how to respond.    Excellent customer service skills are required, both in person and on the phone.   

PRINCIPAL ACCOUNTABILITIES

Ø       1 Assists faculty, staff, and students in the resolution of questions, problems, and issues concerning the areas of Admissions, Registrar, and Financial Aid. 

Ø       2  Assists the general public with general ABAC questions and transfers the caller to the correct office when necessary.

Ø       3  Assists students with graduation application and degree evaluation questions.

Ø       4  Processes drop/add, major changes, name changes, and various other on-the-spot processes for the areas of Admissions and Registrar.

Ø       5  Provide information regarding the amount and type of Financial Aid for new and current students.

Ø       6  Assist prospective students as they go through the admission and initial financial aid processes.

BUDGETARY RESPONSIBILITIES

This position does not have any budgetary responsibilities.

SPECIALIZED KNOWLEDGE AND EXPERIENCE REQUIRED

Proficient in various computer programs, specifically Word, Excel, Access, Banner, and Crystal Reports.