ANSWER:
The "Session Already Running" issue is technical.
Here are some things to try to diagnose and fix your "Session ..."
problem.
MAC USERS PLEASE SCROLL DOWN FOR
TROUBLESHOOTING INSTRUCTIONS.
First, you cannot have more than one Vista window
open at a time. Please close all browser windows and try logging on
again. If this doesn't resolve it, try each of the following steps,
restart your computer, then try to login again.
Step 1. Make sure you have run
your computer through the Interactive Browser Analyzer at
http://www.gpc.edu/webct/analyzer
to make sure that you have all the right components (Java 1.4.2_xx
to interact with Vista, pop-up blockers turned off, using Internet
Explorer or Netscape Navigator as your browser).
Step 2. Don't try to access Vista from a Bookmark
or Favorite link. Access it by always typing
http://vista.uga.edu into
the address bar.
Step 3. If you have
Toolbars/Search Bars (Google, Alexa, Yahoo, HotBar, WebSearch,
WebFunProducts, etc.) that have been installed on your browser by a
third party, this may cause this error also. These can include
spyware that can hijack your browser. Here's a link to a basic
Spyware/Toolbar detection site to help you recognize browser
toolbars:
http://www.gpc.edu/webct/analyzer/spyware_detect/.
- Remove the Search Bar and
try logging in again after restarting your PC. To remove
unwanted Search Bars, on your PC, click Start >
Settings > Control Panel >
Add/Remove Programs > scroll down looking for
the title of your searchbar > click Remove.
Step 4. Disable any personal Firewalls (such as
Zone Alarm or Norton Antivirus) during your Vista session.
Step 5. You may have spyware and/or a browser
hijacker on your computer that is causing this problem. Spyware and
Adware can keep you from accessing websites, from downloading and
installing programs (such as Java). They can also do other malicious
things such as recording your passwords and keystrokes.
Download and run
Ad-Aware-SE-Personal-Edition to remove any suspected spyware.
Get it from
http://www.lavasoftusa.com
or from
http://www.download.com/.
Save it to a drive on your computer, close all programs, and
install the program:
Go to Start > Programs > Aware-SE-Personal-Edition and start the
program. Before you scan your computer:
- Click on Check
For Updates Now.
- Under Select Scan
Mode, choose Use custom scanning options.
- Click
Customize. Ensure that all available items are checked.
Click on the folder to Click here to select drives and
folders. Choose your hard drive letter. Click
Proceed.
- Click Next.
It will start scanning.
- Once it has finished
scanning, click Next, right-click on
the list and choose Select All Objects > Next
to remove ALL spyware.
- Restart your computer
and try accessing Vista again.
NOTE: You
have to run this program manually (usually weekly) to keep your
system clean, it will not detect spyware automatically like a virus
protector. Repeat this process weekly following the 6 steps above.
Step 6. Disable any "Accelerators"
you might be using in conjunction with your ISP. This would include
Earthlink Accelerator, BellSouth Accelerator Technology, etc.
Step 7. If all else
fails, download and install Netscape or Mozilla, and use either of
these browsers to connect to Vista.
FOR MAC
USERS:
In Safari, follow these steps:
Try this first:
Safari > Preferences... > Security
and click on the "Show Cookies" button. There, you
have the option of removing all cookies ("Remove All"
button) or finding, selecting and removing individual cookies or
groups of cookies (shift-click for a range of cookies, command-click
for non-contiguous selections with the "Remove"
button. The latter strategy requires being able to recognize a Vista
cookie. Look for "vista.gsu.edu" or other recognizable Vista address
in the web site column.
If ineffective:
You can try to "reset Safari". This is a command
under the Safari menu.
NOTE: If you do this,
any saved form information and saved password information will be
lost.
If you have any further questions,
please contact us for
support.
Thank you.